Contact SBA
Find ways to contact us by phone and email, along with other avenues to guide you through our services.COVID-19 relief programs
In response to the COVID-19 pandemic, SBA has several new relief programs:
Paycheck Protection Program (PPP)
Paycheck Protection Program questions should be addressed to your lender. Learn more about how to get help with your PPP loan.
Borrowers who need assistance with direct forgiveness can contact SBA at our dedicated forgiveness call center: 877-552-2692. The call center is open Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. The call center can only assist direct forgiveness applicants. All other borrowers should contact their PPP lender.
COVID-19 Economic Injury Disaster Loan (EIDL)
For help with EIDL, call 833-853-5638 or email disastercustomerservice@sba.gov. For help with Targeted EIDL Advance, email TargetedAdvance@sba.gov. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. The COVID-19 EIDL Customer Service Center is open 8:00 am to 8:00 p.m. ET, Monday to Friday.
Shuttered Venue Operators Grant (SVOG)
Technical support with the Shuttered Venue Operators Grant application portal, call the SBA Disaster Assistance Customer Service center at 800-659-2955. SBA employees are not permitted to assist you with SVOG applications due to federal grant regulations.
SBA in your area
You can also contact the nearest SBA District Office to you with assistance regarding our COVID-19 relief programs or help planning, starting, or growing your business.
Natural disasters
For assistance with SBA physical loss and non-COVID EIDL related to natural disasters, call 800-659-2955 or email disastercustomerservice@sba.gov. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. The SBA Disaster Assistance Customer Service Center is open 8:00 a.m. to 8:00 p.m. ET, Monday to Friday.
Government contracting
- Questions about SBA’s HUBZone program can be sent by e-mail to hubzone@sba.gov.
- Eligibility assistance is available on Tuesdays and Thursdays from 2:00-3:00 p.m. ET. Call 208-391-5817 Conference ID 278449067#, or find a local number.
- For technical assistance with the General Login System website, contact gls@sba.gov.
Women-Owned Small Business (WOSB) program
- Questions about SBA’s Women-Owned Small Business program can be sent by e-mail to wosb@sba.gov.
For technical assistance with the certification website, please contact the beta.certify.sba.gov helpdesk
8(a) Business Development program
- Questions about SBA’s 8(a) Business Development program can be sent by e-mail to 8aquestions@sba.gov.
- For technical assistance with the certification website, please contact the Certify helpdesk.
- Questions about SBA’s Mentor-Protégé program can be sent by e-mail to sbampp@sba.gov.
- For technical assistance with the certification website, please contact the Certify helpdesk.
Borrower Assistance
Borrowers can monitor their loan status by using SBA’s Capital Access Financial System (CAFS). For technical assistance, please contact CAFS support at 833-572-0502 or by e-mail.
Loan payments can be made using the U.S. Treasury’s pay.gov website.
General inquiries
Answer Desk
For non-COVID-19 related questions about how we can help your small business and other general information, email SBA’s Answer Desk.
Contact SBA’s Answer Desk at 800-827-5722 or answerdesk@sba.gov Monday-Friday 9:00 a.m. to 6:00 p.m. ET. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.